Privacy Policy

Last Updated: November 13, 2025 · BusyAccess LLC

1. Introduction

BusyAccess ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI services and website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Company name and business information
• Account credentials
• Payment and billing information
• Communications with our support team

Usage Data

We automatically collect certain information when you access our services:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• API usage and interaction patterns
• Error logs and diagnostic data

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our AI services
• To process your transactions and send related information
• To respond to your inquiries and provide customer support
• To send you technical notices, updates, and security alerts
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms

4. Data Training and AI Models

For custom AI solutions, we may use your provided data to train and fine-tune models. We:

• Only use your data for your specific project unless explicitly agreed otherwise
• Implement strict data isolation to prevent cross-client contamination
• Delete training data upon project completion unless retention is requested
• Never use your proprietary data to train public or shared models

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical and digital safeguards
• Employee training on data protection and security practices

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our business (under strict confidentiality agreements)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our users
• With your explicit consent or at your direction
• In connection with a business transaction (merger, acquisition, etc.)

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where we rely on it

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

9. SMS/Text Message Communications

Program Overview

BusyAccess and our products (including Talkertive.io and Kasakua.io) may send you SMS/text messages for various purposes. By providing your mobile phone number and opting in, you consent to receive text messages from us. Details of how consent is collected are documented at busyaccess.com/sms-opt-in.

Information Collection and Use

When you opt in to receive SMS messages, we collect and use the following information:

• Mobile phone number
• Carrier information
• Message delivery status
• Opt-in/opt-out preferences
• Timestamps of message delivery and receipt
• Content of SMS communications for service improvement and quality assurance

Types of Messages

We may send the following types of text messages:

• Account notifications and security alerts
• Service updates and maintenance notifications
• Transactional messages related to your account or services
• Customer support communications
• Appointment reminders and confirmations
• Marketing and promotional messages (if separately opted in)
• Two-factor authentication codes

Message Frequency

Message frequency varies based on your account activity and service usage. You may receive up to:

• Transactional messages: As needed based on your activity
• Service notifications: Up to 10 messages per month
• Marketing messages (if opted in): Up to 4 messages per month

Data Charges and Costs

Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all SMS messages sent and received. The number of messages you receive will vary based on your usage. Check with your mobile carrier for details about your specific plan and any applicable charges.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

• Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message
• Contacting us at support@busyaccess.com
• Calling us at 680 222 2377
• Managing your preferences in your account settings

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages necessary for your account security and service delivery.

Help and Support

For help with SMS messages, reply HELP to any message, or contact us at:

• Email: support@busyaccess.com
• Phone: 680 222 2377

Supported Carriers

Our SMS service is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Supported carriers are not liable for delayed or undelivered messages.

Data Sharing with SMS Service Providers

To deliver SMS messages, we share your phone number and message content with our third-party SMS service providers. These providers are contractually obligated to:

• Use your information only for message delivery
• Maintain appropriate security measures
• Comply with all applicable privacy and telecommunications laws
• Not use your information for their own marketing purposes

Sharing of Your Mobile Opt-In Information

We do not share your mobile opt-in information. No mobile information — including your phone number and your SMS opt-in or consent — will be sold, rented, or shared with any third parties or affiliates for their marketing or promotional purposes. All of the data-sharing categories described in this Privacy Policy (including any sharing with service providers, in connection with legal requirements, or in connection with a business transaction such as a merger or acquisition) specifically exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your mobile number is disclosed only to our SMS service provider(s), such as Twilio, solely to deliver the messages you have requested, and they may not use it for any other purpose.

SMS Data Retention

We retain SMS-related data as follows:

• Phone numbers: Until you opt out or close your account
• Message content: Up to 90 days for quality assurance
• Delivery records: Up to 2 years for compliance purposes
• Opt-in/opt-out records: Indefinitely for compliance purposes

Consent and Age Requirements

By opting in to SMS communications, you certify that:

• You are the authorized user of the mobile phone number provided
• You are at least 18 years of age
• You authorize us to send text messages to the provided number
• You understand that consent is not a condition of purchase

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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